سياسة الاستبدال والاسترجاع

In the vastness of the horizons, we are keen to provide customer comfort before and after purchase, in a clear and easy way. Please read it carefully to understand the details related to your rights, procedures for exchange or return, and warranty. First: Return and exchange conditions: The return or exchange request is accepted within 7 days from the date of receiving the product. The product must be in the same condition as received, with all accessories. A purchase invoice or order number must be attached to complete the process. Products showing signs of misuse are not accepted for return. Costs: The customer bears the shipping costs for the return or exchange (unless the reason is a manufacturing defect). Refund method: The amount is refunded via the same original payment method within 5 working days from the date we receive and inspect the product. Exceptions: Products showing signs of misuse or damage caused by the customer are not accepted. If a product different from the description is received, the store bears all shipping costs, and the return or exchange is made without any charges to the customer. Second: Warranty policy: Warranty duration: We offer a 6-month warranty on all refurbished devices from the date of purchase. Exceptions: The warranty does not cover breakage, misuse, liquids, or attempts at maintenance by unapproved parties. Warranty procedures: In case of a manufacturing defect, the site covers the shipping costs, and the product is inspected for repair or replacement with a similar product according to the technical support report. What we offer under the warranty: Free repair of the defective product, or Replacement with a product of the same specifications or similar if repair is not possible, at the company's discretion. Customer service will be contacted to raise the request. A shipping policy for the product will be issued at the site’s expense. The product is inspected to confirm the presence of this manufacturing defect. Support and Customer Service - Ruba’ Al-Afaq Store Your satisfaction is our priority! We are here to answer your inquiries and assist you if you have any comments or complaints through the following official channels: Mobile number: 0559349893 WhatsApp Sales and Support: 0559349893 Email: [email protected] We are committed to processing and resolving all complaints within no more than 7 working days. What does "Refurbished device" mean? A refurbished device is an original device that has undergone a comprehensive technical rehabilitation process and thorough inspection to ensure 100% functionality. Quality: Some consumable parts may be replaced with new, high-quality parts to ensure performance, fully adhering to our quality standards. We provide a free 6-month warranty to give you full confidence in choosing refurbished devices as an economical and effective alternative.